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How to Find and Contact Your Local Public Housing Agency (PHA)
Use HUD's public housing agency directory to find the local offices that run Section 8 and public housing, and learn what to ask when you call about open waiting lists.
If you are interested in Section 8 or public housing, your first real step is finding the local agency that runs those programs where you want to live. These agencies, called public housing agencies or PHAs, are the only places that accept applications. HUD keeps a free directory that lists them, and this guide walks through how to use it and what to ask once you have a phone number.
What a PHA does
A public housing agency is a local or regional government body that manages federal housing assistance in its area. Depending on its size, a PHA may run a Housing Choice Voucher program, own and manage public housing developments, oversee project-based voucher units, or all three. Some areas are served by a city agency, a county agency and a state agency at the same time, each with its own waiting lists. That is why it helps to check every agency that covers the places you would consider living.
Using HUD's directory
- Open the directory on HUD's website and pick your state from the list, or click on the map. Each state opens as a printable list.
- Review the agencies listed. The list is ordered by city and shows each agency's name, phone number, street address and, where provided, an email address.
- Note which programs each agency runs. A type column shows whether an agency handles vouchers, public housing or both.
- Make a short list. Include agencies in nearby cities or counties, not just the one closest to you.
HUD says each agency is responsible for keeping its own listing current, and the directory notes that contact information is refreshed weekly. If a number does not work, try the agency's own website or your city or county government office.
Questions to ask when you call
- Is the Housing Choice Voucher waiting list open right now? What about public housing or project-based voucher lists?
- If the list is closed, how will you announce when it reopens?
- How do I submit an application: online, on paper or in person?
- Do you use local preferences, such as for veterans, older adults, people with disabilities or local residents?
- How do I update my address or phone number while I wait?
- Can I get help with the application if I have a disability or limited English?
Keep a simple log of who you spoke with, the date and what you were told. It makes follow-up much easier.
Applying in more than one place
HUD guidance says you may apply to any program you are eligible for at any PHA, and that an agency cannot turn you away only because you live elsewhere. Agencies can, however, give preference to local residents, which may affect your place in line. If you receive a voucher from an agency whose area you did not live in when you applied, you may need to rent within that area for the first 12 months.
If you get stuck, and staying safe
If you cannot reach an agency or resolve a problem with one, HUD's Public and Indian Housing Customer Service Center can be reached at (800) 955-2232. You can also contact the HUD field office for your state. Neither can place you on a waiting list, but they can explain where to turn.
Real housing agencies do not charge a fee to join a waiting list. Use the contact details in HUD's directory or the agency's official website rather than numbers found in ads or messages.
Frequently asked questions
Is there one national Section 8 waiting list?
No. Each public housing agency manages its own waiting lists, so you need to contact the agencies that serve the areas where you want to live.
Do I have to live in an area to apply there?
Generally no, but agencies may give preference to local residents. If you did not live there when you applied, you may have to rent in that agency's area for the first year.
What if an agency's contact details are out of date?
Try the agency's own website or your local government, or call HUD's PIH Customer Service Center at (800) 955-2232 for help finding the right office.
Sources
Disclaimer: This guide is general information only and may not fit your situation or country. Rules, prices and requirements change, so check the details with the official source or a qualified professional before you act. Read our full disclaimer.